We're sorry we've had to restrict some activities temporarily. Please find out details here before you visit.

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Visiting us

We want to ensure your day is safe and comfortable
and so we have safety measures still in place

Visit essentials

We know some things can make or break a visit so below are the things you've told us are most important to know before booking.


  • Booking your visit - there is no need to book your visit in advance. However, if you are not already a WWT member and would like to, you can still book your tickets in advance.
  • Cleaning - we’ve increased our cleaning regime, particularly our toilets. And we have plenty of hand sanitiser available around the site.
  • Food and drink – From Friday 14th January the Kingfisher Café will be open from 10:30 to 15:00 daily.
  • Hand feeding and duckery – we are following government requirements to minimise the number of wild birds in close contact with our collection birds to prevent the spread of avian influenza in the winter months. We’re very sorry this means the duckery is closed and you can’t feed the birds right now.
  • Opening times – The visitor centre is open 10am - 5pm every day (last entry 4pm) except Christmas Eve and Christmas Day, when we are closed.
  • Play areas – Wildwood open with some restrictions, soft play open for members.
  • Wheelchair hire – wheelchair hire available.

FAQs

We hope you've found all the information you need visiting but just in case, we've listed some common questions and answers below.

Still have a question?

If your question hasn't been answered, please get in touch.

For any booking enquiries relating to a new or existing booking please email tickets@wwt.org.uk.

For membership enquiries that don’t relate to booking a visit, please visit our dedicated membership FAQs page. We hope you’ll find an answer here but please follow the link to contact us if not.

For all other enquiries, please submit your question to the right department using our contact form – if your question relates to your local centre, please be sure to select them in the drop-down.